After reaching out to customer support, this is what they told me "Once you have submitted your order, we start the necessary steps to process it. Before it got delivered I already decided, that I didn't want the items anymore and I tried to cancel the 2nd item, which wasn't possible anymore. On AugI ordered 2 items, of which 1 item was delivered after more than 2 full weeks, but the other item got shipped after more than a full month. No refund terrible service, don't ever order online at this shop.
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